Self Storage Ealing Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Ealing provides self storage services and related services, including assistance associated with removals and transportation to and from our facility. By making a booking, signing a storage agreement, using our storage units, or arranging associated services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company entering into an agreement with Self Storage Ealing.
We, us, our means Self Storage Ealing, the provider of self storage services.
Unit means the storage unit or space allocated to the Customer.
Services means the provision of storage space and any related services that we may provide, including but not limited to assistance connected with removals, loading, unloading, and transportation coordination.
Agreement means the contract between us and the Customer incorporating these Terms and Conditions and any written storage licence or booking confirmation.
2. Scope of Services
We provide secure storage units for personal, household, or business goods. Subject to availability, we may also coordinate or recommend removal and transportation assistance within our service area for the purpose of moving goods into or out of the Unit. Any removal or transportation arrangements are provided on the terms notified to you at the time of booking and may be supplied by us or by third-party providers.
The Customer is responsible for ensuring that the Services requested are suitable for their needs. We do not provide advice on the suitability or value of any goods stored or transported.
3. Booking Process
3.1 Bookings for storage and any associated removal support may be made in person at our facility or through our designated booking channels. All bookings are subject to availability and our acceptance.
3.2 When making a booking, you must provide accurate and complete information, including your full name, address, and identification details, together with details of the intended duration of storage and any additional services required. We reserve the right to request proof of identity and address before confirming any booking.
3.3 Your booking is provisional until we have confirmed acceptance and, where required, received any initial payment or deposit. We may refuse any booking at our sole discretion without the need to provide reasons.
3.4 For bookings that include removal-related assistance, the Customer must provide accurate information regarding access, parking restrictions, distance from the vehicle to the property, and volume or approximate quantity of goods. Failure to provide accurate information may result in additional charges or the refusal or curtailment of the removal-related service.
4. Commencement and Duration of Storage
4.1 The Agreement for storage commences on the start date specified in the booking confirmation or storage licence and continues on a rolling basis until terminated by either party in accordance with these Terms and Conditions.
4.2 You are permitted to access your Unit only during our advertised opening hours and subject to any access procedures we implement, which may include security checks, identity verification, and the use of access codes or keys.
4.3 We may change our opening hours or temporarily restrict access for operational or safety reasons, including maintenance, security issues, or adverse conditions. We will give you reasonable notice where practicable.
5. Payments and Charges
5.1 Storage fees are charged at the rates notified to you at the time of booking or as otherwise agreed in writing. Fees may be charged weekly or monthly in advance. Additional fees may apply for removal-related assistance, packing services, packing materials, or other optional services.
5.2 You must pay all fees in full and on time, using the payment methods accepted by us. We may require an initial deposit or prepayment before granting access to the Unit or providing any associated services.
5.3 If you fail to make any payment when due, we may charge interest on the overdue amount at the statutory rate or another rate advised to you in advance, calculated on a daily basis until payment is made in full. We may also charge reasonable administrative fees in respect of late or failed payments, reminders, or the processing of overdue accounts.
5.4 We reserve the right to review and vary our rates and charges from time to time. Any change in storage fees will be notified to you with reasonable notice. Continued use of the Unit after the effective date of a price change constitutes acceptance of the new rates.
5.5 All sums payable under these Terms and Conditions are exclusive of any applicable taxes or statutory charges, which will be added to your invoice where applicable.
6. Cancellations and Amendments
6.1 You may cancel your storage booking before the agreed start date by giving us notice through the same channel used for booking or as otherwise notified. Any deposit or prepayment may be refundable or partially refundable depending on the notice period provided and any specific terms given to you at the time of booking.
6.2 For bookings that include removal-related assistance, separate notice periods or cancellation terms may apply due to vehicle and staff scheduling. If you cancel such services at short notice, you may be charged a cancellation fee reflecting our reasonable costs and any losses incurred.
6.3 If you wish to amend your booking, including changes to the size of Unit, duration of storage, or date and time for associated services, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Additional charges or rate changes may apply to amended bookings.
6.4 We may cancel or suspend your booking or terminate the Agreement immediately if you breach these Terms and Conditions, fail to make payment when due, behave in an abusive or threatening manner towards our staff or other customers, or if we reasonably suspect that your use of the Services may be unlawful or unsafe.
7. Use of the Unit
7.1 You are responsible for securing your Unit, including providing and maintaining a suitable lock. We do not provide insurance for your stored goods unless expressly agreed in writing as an additional service.
7.2 You must not store any of the following items in the Unit:
a. Perishable or living items, including food, plants, and animals.
b. Explosives, firearms, ammunition, or weapons.
d. Illegal goods, stolen property, drugs, or any items the possession of which is unlawful.
e. Waste, rubbish, or any materials for disposal.
f. Cash, high-value jewellery, or irreplaceable items for which storage in a self storage unit would be inappropriate.
7.3 You must not use the Unit as a workplace, office, living accommodation, or for carrying out repairs or manufacturing. The Unit is provided exclusively for the storage of goods.
7.4 You must keep the Unit and surrounding areas clean and free from obstruction, and you must not cause damage to any part of the facility or any equipment. Any damage caused by you or your representatives may be charged to you on a repair or replacement basis.
8. Waste Regulations and Disposal
8.1 You must comply with all applicable waste and environmental regulations when using our facility. You are not permitted to use the Unit or the facility as a means of disposing of waste.
8.2 You must remove all waste, packaging, and unwanted items from the facility. Any items left behind after you vacate the Unit may be treated as abandoned, and we may arrange for their removal and disposal at your cost.
8.3 You are responsible for ensuring that any waste generated during the loading, unloading, or storage of your goods is properly separated, bagged, and taken away from the premises. You must not leave waste in corridors, parking areas, or communal spaces.
8.4 We reserve the right to charge reasonable fees for the removal and disposal of any waste or prohibited items left in the Unit or anywhere on our premises, including any additional costs incurred in complying with waste and environmental regulations.
9. Access, Security, and Removal-Related Services
9.1 You are responsible for ensuring that your access codes, keys, or security details are kept secure and not disclosed to any unauthorised person. You are liable for any actions taken by anyone using your access rights.
9.2 We may monitor the facility using security systems, which may include cameras and access control systems. Such systems are used for security and operational purposes only.
9.3 Where removal-related assistance is provided or coordinated by us, you must ensure that safe and reasonable access is available at both collection and delivery addresses. This includes arranging suitable parking, notifying neighbours or property managers where necessary, and ensuring that stairways, lifts, and corridors are accessible.
9.4 We are not responsible for delays or additional costs arising from restricted access, parking problems, inaccurate addresses, or factors beyond our reasonable control. Additional charges may apply if extra time, staff, or equipment are required because of access issues.
10. Liability and Risk
10.1 All goods stored in the Unit or handled in connection with removal-related services are stored and handled at your sole risk. You are strongly advised to arrange appropriate insurance to cover your goods against loss or damage, including transit risks where applicable.
10.2 We shall not be liable for any loss or damage to goods, whether arising from theft, fire, water ingress, vermin, pests, acts of third parties, or any other cause, unless such loss or damage is directly caused by our negligence or deliberate wrongdoing.
10.3 To the fullest extent permitted by law, our total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the lesser of the actual proven loss or a maximum sum stated in your storage licence or booking documentation. We shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity.
10.4 We are not liable for any loss or damage resulting from events beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, lockouts, civil commotion, acts of terrorism, power failures, or failures of third-party systems.
10.5 You shall indemnify us against all claims, costs, damages, and expenses arising from your breach of these Terms and Conditions, your use of the Unit, or the actions of any person you permit to access the facility.
11. Non-Payment, Lien, and Sale of Goods
11.1 If you fail to pay any fees or charges due under the Agreement, we may exercise a lien over all goods stored in your Unit. This means we may retain possession of your goods until all outstanding sums, including any interest and charges, have been paid in full.
11.2 During any period of non-payment, we may restrict your access to the Unit and suspend any associated services.
11.3 If outstanding sums remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of your goods to recover the amounts owed. Any surplus, after deduction of all costs and charges, will be held for you, but we shall have no liability for goods disposed of in accordance with this clause.
12. Termination and Vacating the Unit
12.1 Either party may terminate the Agreement by giving the notice period specified in your storage licence or booking documentation. At the end of the notice period, you must remove all goods and leave the Unit clean and free from damage.
12.2 If you fail to vacate the Unit on or before the termination date, we may continue to charge you storage fees and any additional costs incurred until the Unit is cleared.
12.3 On termination, you must return any access devices or keys provided by us. We may charge for the replacement of lost or unreturned keys or devices.
13. Personal Data and Privacy
13.1 We may collect and process personal data about you for the purposes of managing your booking, administering the Agreement, processing payments, and maintaining security at the facility.
13.2 We will handle your personal data in accordance with applicable data protection laws and our internal policies. You may request details of the personal data we hold about you and request corrections where appropriate.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any Agreement between you and us, are governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 No variation of these Terms and Conditions shall be effective unless agreed in writing and signed or otherwise formally accepted by us.
15.3 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.4 These Terms and Conditions, together with any storage licence or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings or agreements.
